The phrase I refer to is ...
- Because unlike Accounting which measures numbers, there is no perfect measure of human behavior ... at least, not from a human perspective.
- Because unlike injection molding that repeatedly produces the same parts there is no perfect mechanism of human behavior ...
- Because there is no perfect method of analyzing human behavior ... only statistical probabilities (with the exception of parking lot behavior, which is very predictable).
- First of all, human emotion, motivation, perception, cognition, awareness, need fulfillment combine to create the most complex (and thus the most difficult and demanding) challenges we face as managers.
- Group Dynamics - the interplay of groups within groups within divisions, etc., all increase the level of complexity a hundredfold.
- Organizational Behavior, Organizational Psychology, Organizational Dynamics add yet ANOTHER level of complexity ...
- and above all that ... there is the issue of Power (a separate subject unto itself ... Jeffrey Pfeffer of Harvard has written extensively on the subject, also Robert Cialdini).
- The quote shown below puts it all together nicely.
Albert Einstein reportedly said "I worked in mathematics, because people are too complicated."
Paul Allaire of Xerox said "The hardest stuff is the soft stuff."
The mythology that people working with other people is a 'soft skill' requires reconsideration. Don't get me started!
- Jim Bohn